FAQ
Questions, answered plainly.
Product
Is AlignLane a project management tool?
No. Your team keeps its existing PM system. AlignLane is the shared delivery layer between your agency’s internal project tools and your clients — the part of the work that crosses the boundary.
Why not just invite everyone to our PM tool?
Sometimes that works. Several PM tools offer free guest or viewer access. AlignLane is for the cases where the other team needs a simpler external view, stricter separation from internal detail, cross-tool visibility, or a clear next-move/commitment layer.
Who is AlignLane for?
Agencies and their clients first: studios, dev shops, marketing and brand agencies whose clients need a clean delivery view. Inside the product, roles stay neutral (host and partner), so consultancies and vendors fit too.
Which views are included?
Overview, Board and List on every plan. Timeline and saved views from Core.
Security & privacy
Can we keep internal tasks private?
Yes. Only shared tasks and approved shared fields enter the board projection. Internal tasks and internal notes are never sent to the shared view.
How are share links protected?
Private links carry random, unguessable tokens, and only a hash of each token is stored. You can rotate or revoke a link from Share at any time.
Do private links leak content in previews?
No. Private and unlisted links use generic link-preview text. Public boards are public by design, so their title appears in search results and previews.
Can we delete transcripts?
Yes. Workspace owners can delete transcripts at any time; originals are stored separately from task data.
Imports & connectors
Does AlignLane sync with Jira, Asana or ClickUp?
Today AlignLane supports source-aware bulk imports of a project, board or list export. Live OAuth/webhook sync is released connector by connector, and every connector is labelled Import, Live, Coming soon or Roadmap.
Which files can I import?
Bulk Jira CSV; Trello board JSON (or Premium CSV); Asana project CSV/JSON; ClickUp List/Table CSV or Excel; monday board Excel; universal CSV/JSON/Excel. Linear CSV is Coming soon until the parser is production-tested.
Does AlignLane write back to our tools?
Not yet. Data flows from your source into AlignLane only, until conflict handling is designed properly.
Meetings & AI
Does AI create tasks automatically?
No. Transcript analysis creates proposals for a human to review and approve.
Do you transcribe audio?
Not at launch. Paste or upload a transcript from the tool you already use.
Does AI send messages for us?
Never. AlignLane does not auto-send emails or chat messages.
Billing
How is AlignLane priced?
Per workspace. Read-only viewers do not count as seats; signed-in contributor limits vary by plan. From $0 to $99 per month, with Enterprise on request.
What happens when I hit a Free limit?
Nothing breaks. You will be asked to upgrade before creating a second board, a third signed-in user or an 11th active task.
Still unsure? A 20-minute call usually answers everything. Get a demo